Shipping policy

Shipping policy

Last updated: 31 October 2026

Preparing your order

Every watch is prepared to order. Please allow up to 5 days for your watch to be built and handed to our international shipping partners. You will receive an email as soon as your order has been dispatched.

Delivery times

• Preparing and dispatching your order: up to 5 days
• Delivery after dispatch: 7 to 20 days at the absolute most, depending on where you live. Orders to the United Kingdom, the EU and the United States are more likely to arrive much sooner.
• Total from order to arrival: up to around 25 days (very unlikely to be over a week)

These are estimates, not guarantees. Delivery times can be longer during busy periods or because of customs checks.

Delivery cost

Tracked delivery costs £3.99 on every order. Orders over £100 qualify for free tracked delivery. The delivery cost is always shown at checkout before you pay.

Tracking your order

Every order is sent with tracking. Once your order is dispatched, you will receive a tracking number by email. You can follow your parcel using the Track order page on our website. Tracking can take 24 to 48 hours to show its first update after dispatch.

Customs, import duties and taxes

If you live outside the United Kingdom, your parcel may be subject to customs checks, import duties or taxes charged by your country. These charges are the responsibility of the customer unless they are shown at checkout. We have no control over them, and we cannot tell you the amount in advance.

Delays

We cannot be held responsible for delays caused by customs, carriers, weather or other events outside our control. If your tracking has not updated for 7 days or more, or your order has not arrived after 25 days, please contact us through our Contact page and we will look into it for you.

Incorrect address

Please check your delivery address carefully before you pay. We cannot change the address once your order has been dispatched. If an address error means your parcel cannot be delivered, we may not be able to refund or replace it.

Damaged on delivery

Please check your parcel and watch as soon as it arrives. If your watch arrives damaged, you must report it to us within 24 hours of delivery through our Contact page, with your order number and clear photos of the watch and the packaging. We may not be able to accept damage claims reported after 24 hours.

Lost parcels

If your tracking shows that your parcel has been lost, please contact us and we will investigate with the carrier. If the parcel cannot be found, we will send a replacement or give you a full refund.

Contact us

If you have any questions about your delivery, please use the form on our Contact page.